Manila - System Administrator

SUMMARY

The ideal candidate is detail-oriented, adaptable, and comfortable managing multiple client environments while upholding service quality, security, and compliance.

JOB RESPONSIBILITIES

• Manage, configure, and maintain Windows Server, Active Directory, Azure AD, and Microsoft 365 environments.
• Perform OS and third-party application patching, testing, and deployment across client environments.
• Monitor and optimize system performance, capacity, and availability.
• Support virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS or equivalent).
• Conduct and validate backup and restore operations through Cove, Datto/MSP platforms.
• Ensure SaaS backup protection and cleanup are performed to maintain efficiency.

• Monitor and respond to RMM/PSA alerts, dashboards, and logs to ensure proactive issue resolution.
• Review and maintain ticket boards for accuracy, timely updates, and closure.
• Verify workstation discovery and asset management jobs for completeness and accuracy.
• Maintain accurate hardware, software, and licensing inventory records.
• Process and track change requests in alignment with organizational policies.
• Post and report department metrics to maintain visibility and accountability.

• Develop and maintain automation scripts (PowerShell, Python, or RMM scripting) to streamline repetitive tasks.
• Identify opportunities to improve efficiency through automation and standardized processes.

• Enforce security best practices in user lifecycle management (onboarding, terminations, access control).
• Maintain compliance through patch reporting, backup audits, and system hardening reviews.
• Support audits and reporting requirements with accurate, timely data.

• Collaborate with internal teams to ensure seamless service delivery
• Participate in Proactive Business Reviews (PBR) and Lifecycle Initiatives (LCI) by providing system insights.
• Communicate technical details clearly to both technical and non-technical stakeholders.

• At least 5 years of experience as systems administrator
• Experience in a Managed Services Provider (MSP) environment strongly preferred.
• High attention to detail and strong technical proficiency
• Strong desktop and server support experience
• Proficiency with RMM/PSA platforms (N-central, ConnectWise, Datto, ScreenConnect or equivalents).
• Hands-on experience with Windows Server administration, Active Directory, Azure AD, and Microsoft 365.
• Knowledge of patch management tools (WSUS, Intune, or third-party patching platforms).
• Strong understanding of backup solutions and disaster recovery procedures.
• Scripting and automation skills (PowerShell, Python, or equivalent).
• Strong understanding of infrastructure and automation opportunities.
• Strong organizational skills with the ability to manage multiple priorities across client environments.

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.