Hotel concierge - Pasay
Pasay
Job Description
Posted on 2 July 2025Develop a strong knowledge of the hotel’s facilities and services and the surrounding community.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.
Makes guest reservations for air or other forms of transportation when requested.
Obtain necessary itinerary tickets.
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
Organizes special functions as directed by management.
Arranges secretarial and other office services.
To ensure a proper use of the telephone etiquette standards.
To oversee the concierge operations, doormen, bellmen, and valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
To ensure that all necessary equipment is maintained properly with sufficient stock for day-to-day operations.
To ensure that all sections have proper coverage of staff at all times.
To ensure that guest luggage records are accurately maintained and all special requests are met.
Process and deliver messages for Guests.
Deliver and safely store Guest luggage.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Ensure orderliness and safety guidelines around the lobby and front door areas.
Provide support to Management as required, in cases of emergency.
Project in a professional manner with an emphasis on hospitality and Guest service.
Maintain a clean, healthy, and safe working area.
Coordinates guest requests for special services or equipment with the appropriate department.
Contacts roomed guests periodically to ascertain any functional needs.
Handles guest complaints and solves the problem to the degree possible.
Qualifications/Requirements
Must speak, read.
Write, and understand the primary language used in the workplace.
Must be able to speak and understand the primary language used by the guests who visit the hotel.
Work location
PASAY CITY, NCR, FOURTH DISTRICT
Remarks
Kindly send your resume at careers.limeresortmanila@gmail.com
Please see the sample format.
Subject: Applicant_Concierge
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