Accounts manager
Job Description
Posted on 28 April 2025Job Summary:
The Account Manager will be responsible for managing client relationships, driving customer satisfaction, and identifying opportunities for business growth. You will act as the main point of contact for our clients, understanding their needs and ensuring the successful delivery of our software solutions.
Key Responsibilities:Client Relationship Management:
- Build and maintain strong, long-term relationships with key client stakeholders.
- Act as the main liaison between clients and internal teams, ensuring effective communication and collaboration.
- Provide exceptional service and support to clients, addressing their questions, concerns, and feedback.
Account Growth and Strategy:
- Identify opportunities for upselling and cross-selling our software solutions.
- Develop and implement strategic account plans to achieve revenue and business objectives.
- Analyze market trends and client needs to provide relevant and tailored solutions.
Project Coordination:
- Oversee the implementation of software solutions, ensuring they are delivered on time and meet client expectations.
- Collaborate with project managers, developers, and support teams to resolve any issues and provide seamless service.
- Monitor project progress, manage timelines, and update clients on key milestones.
Performance Monitoring and Reporting:
- Track and report on account metrics, including revenue, satisfaction levels, and engagement.
- Conduct regular performance reviews with clients, providing insights and recommendations for improvement.
- Use data to make informed decisions and drive continuous improvement.
Qualifications/Requirements
Requirements:Education: Bachelor's degree in Business, Marketing, IT, or a related field.
Experience:
- 5 years of experience in account management, sales, or customer success, preferably in a software or technology environment.
Experience working with Japanese clients or in a Japanese business setting is highly desirable.
Skills: Strong understanding of software products and the ability to explain technical concepts in an accessible way.
Excellent communication and interpersonal skills, both in English and Japanese (business/professional level).Proven ability to manage multiple projects and clients simultaneously, prioritizing effectively.
Analytical mindset, with strong problem-solving and negotiation skills.
Ability to work independently and collaboratively in a team environment.
Cultural Competence: Familiarity with Japanese business culture and customs.
Sensitivity to cultural nuances and the ability to work effectively with diverse teams.
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
No additional remarks
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