Customer Engagement Assistant – CDO Site

The Customer Service Representative is responsible for assisting clients with inquiries, providing accurate information, and ensuring a positive customer experience. This role is entry-level and requires no prior experience, as full training will be provided

Key Responsibilities:

• Answer customer calls, chats, or emails in a professional manner.
• Provide accurate information and resolve customer concerns effectively.
• Build rapport and maintain positive relationships with clients.
• Follow communication guidelines and company procedures.
• Escalate complex issues to the appropriate team when necessary.
• Document customer interactions and ensure records are updated.

Qualifications:

• At least High School Graduate / Senior High School Graduate.
• Good to excellent English communication skills.
• Basic computer knowledge and ability to navigate online tools.
• Strong problem-solving and listening skills.
• Willing to work on shifting schedules, weekends, and holidays.
• No prior work experience required – training will be provided.