Sales Operations Manager | Hybrid | Day Shift | Day 1 HMO

Take Your Sales Operations Career to Global Heights

Drive meaningful results, optimize performance, and elevate impact in the mortgage industry. This role isn't just about process-it's about progress. This opportunity lets you shape strategic operations, gain international exposure, and influence cross-functional success in the mortgage industry.

Job Description

As a Sales Operations Manager, you'll oversee the sales pipeline, enhance team processes, manage CRM integrity, and support financial reporting. You'll lead pipeline reviews, ensure operational alignment across departments, and deliver data-driven insights that support revenue growth and decision-making.

Job Overview

Work Setup: Hybrid, SM Megatower Ortigas

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 2+ years of experience in a sales support or operations role
• Experience in a sales operations, revenue operations, or CRM management role, ideally in a high-growth environment
• Strong proficiency with HubSpot is mandatory
• Experience leading and managing people
• High attention to detail and accuracy, particularly with data management and reporting
• Solid understanding of sales pipeline management and forecasting principles
• Strong analytical and organizational skills with the ability to manage multiple priorities
• Effective communication skills and a collaborative approach to working with cross-functional teams

• Maintain and monitor the sales pipeline to ensure accuracy and consistency across stages, deals, and sales activity
• Support the GM Commercial with regular pipeline reviews, forecasting, and performance reporting
• Lead weekly forecast calls with the sales team
• Coordinate sales team meetings and drive process efficiencies
• Support the team in delivering exceptional client engagement
• Manage key contracts and the customer contract process
• Initiate onboarding activities across Product, Finance, and Reporting
• Oversee contract renewals, updates, and ensure compliance with evolving terms and conditions
• Support month-end financial reporting and oversee invoicing accuracy and reconciliation with Rev Ops and the Customer Service Officer
• Manage customer financial reporting and valuation firm payment operations
• Collaborate with PropTrack Product teams and REA Group stakeholders to align customer engagements, revenue opportunities, and product reporting
• Ensure alignment and optimization of business processes across PropTrack
• Manage and support the sales team in maintaining HubSpot data integrity, including leads, contacts, opportunities, and accounts
• Identify and resolve CRM data gaps, duplicates, and inconsistencies to ensure accurate reporting
• Create, prepare, and manage dashboards, reports, and insights for leadership and cross-functional stakeholders
• Coordinate sales process improvements, documentation, and training to enhance team efficiency and CRM adoption
• Support onboarding of new sales team members with access setup, CRM training, and tools alignment
• Liaise with marketing, finance, and customer success teams to align lead flow, handover, and conversion tracking
• Monitor key sales KPIs and contribute to initiatives that drive pipeline growth, sales productivity, and data-driven decision-making

About the Client

Our client is a leading name in the mortgage industry, trusted by Australians for generations. With cutting-edge tools and a network of dedicated professionals, they're redefining how clients access financing. Known for integrity, innovation, and operational excellence, our client supports professionals looking to make a real impact in the financial world.

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!