Hub Lead - Operations, SPX Express (Metro Cebu)
Shopee Cebu Full-time
Oversee daily hub operations, ensuring smooth and efficient functioning.
- Ensure adherence to established procedures, policies, and regulations.
- Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
- Drive continuous improvement in key performance indicators (KPIs) for the hub.
- Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
- Assist the Customer Support team with call-outs to resolve customer escalations.
- Coordinate with agency coordinators to manage and support agency teams.
- Handle additional tasks related to overall hub operations as needed.
- Bachelor's Degree or higher in related fields
- Has held a leadership role in a division or team, within a warehouse or hub environment
- Minimum of 4 years experience in Supply Chain & Logistics Industry
- Experienced in e-commerce fulfilment
- Other tasks related to the operations of the hub.
TeleperformanceCebu City
and future-ready. Our focus is on delivering innovative and empathetic solutions to meet ever-changing market demands. At TP, we are driven by exceptional service and a commitment to shaping the future of business operations.
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