Customer Service Representative – Travel (B)
Caldwell Communications Cebu
Customer Service Representative – Travel
Cebu City | Onsite
Cebu City | Onsite
Caldwell Communication
Job Summary
We are looking for Travel Customer Service Representatives to assist customers with flight, hotel, and travel-related inquiries. The role involves handling bookings, changes, cancellations, and providing excellent customer support.
Responsibilities- Handle travel inquiries via phone, email, or chat
- Assist customers with bookings, modifications, and cancellations
- Provide accurate travel information, schedules, and promotions
- Document customer interactions and update records
- Escalate complex concerns when needed
- Meet customer service and quality standards
- High School or Senior High School graduate
- Good English communication skills
- Customer-focused and detail-oriented
- Basic computer skills and ability to multitask
- Willing to work onsite in Cebu City
- Open to shifting schedules, including weekends and holidays
- Competitive salary and incentives
- Paid training from Day 1
- Career growth opportunities
- Supportive work environment
- Exposure to travel and hospitality accounts
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