HR Manager

About the Job:

• Direct hire with the client
• Fully onsite -Makati
• Fulltime position

Job Summary:

They must prioritize confidentiality, take initiative, and have a proven ability to manage sensitive information with discretion. Additionally, experience in IT and security-related HR concerns is highly desirable.

Job Responsibilities:

• Ensure compliance with Philippine labor laws, regulations, and employment standards.
• Serve as a trusted advisor on employment law matters, including employee discipline, termination, and dispute resolution.
• Conduct internal investigations and resolve complex employee relations issues, ensuring confidentiality.
• Policy Development & Handbook Revamp
• Create, update, and enforce HR policies to align with legal and organizational standards.
• Overhaul the employee handbook to ensure compliance, clarity, and alignment with company culture.
• Establish fair and transparent policies for performance management, attendance, and career development.

• Foster a positive employee experience by addressing concerns with empathy and discretion.
• Act as a mediator to address employee grievances and maintain harmonious workplace relations.
• Develop strategies to reduce turnover and improve retention while maintaining trust and confidentiality.

• Assist the leadership team in managing employee performance through evaluations, coaching, and development plans.
• Provide support in implementing corrective actions to address performance issues in alignment with company policies.
• Ensure a consistent and legally compliant approach to performance management and disciplinary actions.

• Streamline workflows and leverage technology to enhance efficiency and the employee experience.
• Lead HR process optimization initiatives, including onboarding, offboarding, and benefits administration
• Proactively identify and address gaps in HR operations.

• Design and deliver training programs to build leadership and technical skills.
• Address workforce skill gaps and support career progression initiatives.

• Compliance with IT and Security Standards
• Collaborate with IT and Security teams to ensure compliance with data privacy and cybersecurity regulations.
• Oversee policies for secure handling of employee data and sensitive information.
• Support incident response protocols involving HR and IT security breaches.

• Utilize HR technology and systems to enhance operations, reporting, and workforce analytics.
• Ensure secure access and management of HRIS systems while maintaining data integrity.

• Develop and enforce policies for secure use of company IT assets, remote work, and BYOD (Bring Your Own Device).
• Partner with IT teams to implement employee security awareness training programs.

Job Qualifications:

• Bachelor’s degree in human resources, Business Administration, IT, or a related field; Master’s degree or certifications (e.g., SPHR, CIPD, CISM, CISSP) preferred.
• 8-10 years of progressive HR experience, including leadership roles.
• Previous experience in a contact center or BPO setting is highly preferred.
• Familiarity with IT governance and security frameworks is a plus.
• In-depth knowledge of Philippine labor laws and compliance requirements.
• Strong expertise in employee relations, policy development, and handbook revamp.
• Understanding of IT and security principles, data privacy, and cybersecurity best practices.