Customer Service Representative (Virtual Process) August Class
Mandaue Full-time
About the role
We are seeking a Customer Service Representative (Virtual Process) to join VVS. International Medical Center. This is a full-time position based in Mandaue City, Cebu, offering you the opportunity to provide exceptional customer support in a virtual environment.As a Customer Service Representative, you will be the vital link between our organisation and our clients, delivering outstanding service through various communication channels. This role is essential to maintaining our reputation for excellence in the medical services industry and ensuring every interaction reflects our commitment to patient care and satisfaction.
Key responsibilities- Handle incoming customer inquiries through phone, email, chat and other virtual channels with professionalism and courtesy
- Provide accurate information regarding medical services, procedures, appointments and facility details
- Assist patients in scheduling appointments and managing their bookings efficiently
- Address customer concerns and complaints promptly, working towards effective resolution
- Maintain detailed and accurate records of all customer interactions and transactions
- Follow established protocols and procedures to ensure consistency in service delivery
- Collaborate with other departments to resolve complex customer issues
- Meet and exceed performance targets including call handling time, customer satisfaction scores and productivity metrics
- Provide feedback to management regarding common customer issues and service improvement opportunities
- Perform administrative tasks such as data entry and documentation as required
- High school diploma or equivalent qualification at minimum
- Proven customer service experience, preferably in a call centre or virtual environment
- Excellent verbal and written communication skills with clear English proficiency
- Strong listening abilities and empathy when interacting with customers
- Proficiency with computer systems, telephone systems and customer relationship management (CRM) software
- Ability to multitask and manage multiple customer interactions simultaneously
- Problem-solving skills and the ability to think on your feet in challenging situations
- Patience and emotional resilience when dealing with difficult customers
- Reliable attendance and punctuality in a structured shift-based environment
- Willingness to undergo training on company policies, medical terminology and systems
- Knowledge of the healthcare industry or medical services is advantageous but not essential
- Competitive salary package commensurate with experience and performance
- Comprehensive training programme to equip you with the skills and knowledge needed for success
- Opportunities for career progression and professional development within the organisation
- A supportive team environment with experienced colleagues and supervisors
- Performance-based incentives and recognition programmes
- Access to company benefits and support services
- Flexible scheduling options where applicable
- A dynamic work culture focused on continuous improvement and excellence in patient care
About us
VVS. International Medical Center is a leading healthcare provider dedicated to delivering world-class medical services and exceptional patient experiences. With a commitment to excellence in patient care, innovation and service quality, we have established ourselves as a trusted healthcare institution.Our team comprises passionate healthcare professionals and support staff who work collaboratively to ensure every patient receives the highest standard of care. We pride ourselves on our patient-centric approach, cutting-edge facilities and commitment to making a positive difference in the lives of those we serve.
At VVS. International Medical Center, we believe our employees are our greatest asset, and we foster a supportive, inclusive workplace culture where every team member can thrive and contribute to our mission of providing outstanding medical care.
Apply now
If you are a motivated, customer-focused professional ready to make a difference in the healthcare industry, we would like to hear from you. Please submit your application with your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.Join the VVS. International Medical Center team and become part of our mission to provide exceptional medical services and patient care.
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