Client Services Representative | Onsite | Baguio | Night | Up to PHP36,887

Trusted Client Support for High-Standard Insurance Operations

Build a long-term career with Emapta, designed for high-performing professionals who value growth, rewards, and work-life balance.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off (9:00 AM - 6:00 PM EST, including during daylight savings time; must be able to adapt to schedule changes twice yearly)

Salary: PHP 36,887

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 3 to 5 years of proven customer service or call center experience
• Exceptional verbal and written communication skills
• Ability to follow company policy, SOPs, scripts, guidelines, and quality standards
• Clear and confident English speaking ability is required
• High level of patience, empathy, active listening, and adaptability

• Make outbound calls to request clients submit audit forms and answer questions regarding the audit process
• Handle inbound calls from clients with questions about their audit and the audit process
• Resolve customer inquiries, complaints, and requests via phone or email
• Apply issue resolution techniques to troubleshoot problems and professionally de-escalate tense situations using empathetic communication
• Document all interactions within the inventory system, including contact details and correspondence history
• Update contact information as needed and pursue audit completion using newly obtained details

About the Client

Backed by decades of expertise and a strong quality assurance foundation, our client has become a trusted partner recognized for speed, transparency, and service excellence in premium auditing.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!