Technical Support Representative

apartmentAumtrend Ph Inc placeTarlac calendar_month7/7/26

Job Description

Technical Support responsibilities include:

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers

Requirements and skills

At least 1 year experience as a Technical support role in a BPO industry
At least HS Grad
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

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