L1 Technical Support I Work from Office

We’re Hiring: L1 Technical Support!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

Work From Office - This is a Work-from-office setup based in Mabalacat

A fast-growing telecommunications company, based in Sydney, providing an exciting opportunity for a Technical Support Specialist. We have a professional, relaxed environment with ongoing training and support. Your primary role will be to provide support to our users all around Australia while liaising with the Technical Support Team and working towards Key Performance Indicators to ensure technical issues are resolved effectively and efficiently.

Key Responsibilities:

• Provide support and troubleshooting for NBN Internet, VOIP, and IPTV issues via Phone, Email, Live Chat
• Monitor outstanding tickets and keep stakeholders informed of progress
• Troubleshoot hardware and application problems at the initial point of contact from the customer
• Taking responsibility for actions required to deliver solutions to the customer in a timely manner
• Ensure our existing & new customer base are supported with quality service
• Liaising with Network Carriers and Service Suppliers

Qualification and requirements:

• Proven ability to manage, prioritize and take ownership from start to finish of your work.
• Good analytical skills
• Understanding of Networking
• Helpdesk/technical troubleshooting experience preferably within the telecommunications industry
• Proven Communication Skills
• A team player with a collaborative mindset and ‘can-do’ attitude
• Strong time management and organizational skills

Non-negotiable skills & requirements:

• Helpdesk/technical troubleshooting experience preferably within the telecommunications industry

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**