Senior Business Analyst - Quezon City

Job Description

Main responsibilities are to:

• The Senior Business Analyst is responsible for gathering, analyzing, and validating the business needs of stakeholders, including customers and end-users. The incumbent will perform stakeholder interviews and gather user requirements to determine the necessary technology solutions.
• This role requires excellent communication, analytical, and problem-solving skills to aid the business in making informed technology decisions.
• She/he will work closely with the Team/Platform Lead to explore technologies that can enhance business processes and optimize solution architecture.
• S/he will play a vital role in ensuring that IT comprehends the business's requirements.
• The incumbent will report to designated senior International Staff and/or senior National Staff

• Participate as a member of the distributed Scrum team across Asia, Pacific and Europe, including the ceremonies of Sprint planning, daily standups, sprint review and retrospectives.
• Create well articulated stories in Azure DevOps for the Scrum team to work on.
• Work with the Product Owner & the Tech BA team, to ensure there are sufficient product backlog stories that are sufficiently detailed for the scrum team to plan for the upcoming sprint.
• Manage and maintain content management and control processes and tools.
• Learn the various platforms which make up the Commercial Risk Eco System within Aon.

• Bachelor's degree in computer science, Business Management, Accounting, or any related course
• At least 8 years of solid experience in business analysis
• 5 years of experience in designing and documenting business processes
• 5 years of experience in quality assurance and testing IT applications
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Proven experience in business analysis on ServiceNow products
• Experience in using ServiceNow as an application and has high level but relevant knowledge on how ServiceNow is utilized by different business and technical domains
• Experience in being involved in governance boards and committees and running workshops with similar audience

• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Demonstrated product or platform governance knowledge and best practices
• Understanding of application development and software development life cycle concepts
• Familiarity with software development lifecycle (SDLC) and Agile methodologies, DevOps. CI/CD (Continuous Integration/Continuous Delivery) and testing/quality assurance.
• Strong knowledge on Microsoft Technology Stack products such as SharePoint, PowerApps, Power Automate, Copilot, and other emerging technologies like ServiceNow and GenAI
• Strong knowledge on ServiceNow Platform and employee center products

Schedule: Dayshift

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