IT Support Specialist (L1–L2) – Onsite in mandaue

MySource Solutions is looking for a highly capable and professional IT Support Specialist (L1–L2) to support our day-to-day IT operations, users, systems, and network infrastructure.

We are looking for someone with strong technical aptitude, excellent troubleshooting skills, professionalism, accountability, and a positive work ethic. Technical skills are important, but attitude, integrity, reliability, and teamwork matter just as much.

• Provide Level 1 to Level 2 IT support for onsite users
• Troubleshoot hardware, software, printer, network, VPN, and Microsoft 365 issues
• Support Windows PCs, laptops, mobile devices, and peripherals
• Manage user accounts, permissions, onboarding, and offboarding
• Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive
• Assist with basic network and firewall troubleshooting
• Maintain accurate documentation, ticket updates, and IT inventory
• Follow IT security policies, standards, and operational procedures
• Escalate issues properly when necessary

• Experience in IT Helpdesk, Technical Support, or Desktop Support
• Strong knowledge of:
• Windows OS
• Microsoft 365
• Basic networking (IP, DNS, DHCP, VPN)
• Hardware and software troubleshooting
• Familiarity with SharePoint, Teams, routers/firewalls, and ticketing systems is a plus
• Experience with MikroTik, TP-Link, or PowerShell is an advantage
• Willing to work onsite
• Willing to work graveyard shifts
• Willing to work rotating schedules and split rest days when required

• High aptitude and willingness to learn
• Professional, respectful, and team-oriented
• Strong communication and problem-solving skills
• Accountable, dependable, and detail-oriented
• Able to work under pressure and handle tasks professionally
• No attitude or workplace drama issues
• Maintains confidentiality and professionalism at all times

• Onsite Work Setup
• Graveyard Shift
• Rotating Shift Schedule
• Split Rest Days may apply based on operational requirements

Application Requirements

Please send:

• Updated Resume/CV
• Relevant certifications (if any)
• Expected salary
• Availability/start date

Note: When sending resume on email kindly include the position you're applying for as the Subject

You may also contact this number 09311264936 / 09171482826.