Team Leader/Operations Supervisor (Active Pooling)
VXI Global Solutions Quezon City Full-time
Join our team as a Team Leader/Operations Supervisor and enjoy competitive rewards, exciting challenges, and the opportunity to make a real impact.
What you will do:
- Review agent performance results daily to ensure all goals are met or exceeded
- Analyze and trend agent KPI/Sales performance
- Identify performance gaps and prepare action plans for effective coaching and performance improvement
- Monitor and assess employee calls for performance improvement plans
- Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance
What’s in it for you:
- HMO on your first day + up to three (3) FREE dependents*
- Life insurance up to 500K*
- Salary payout every 2 weeks
- Fast-Moving Career Progression
- Employee discount at select partner establishments
Who we’re looking for:
- At least 1 year of BPO Team Leader/Operations Supervisor
- Amenable to work on a graveyard shift
- Amenable to work onsite
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