Technical & Customer Support Specialist

We’re Hiring: Technical & Customer Support Specialist

Join a fastpaced finance and trading company shaping the future of investing.

What You’ll Do:

• Provide first-line technical support to clients via email, chat, and phone.
• Assist users with platform navigation, account setup, and troubleshooting.
• Resolve queries related to trading systems, payments, data feeds, and performance issues.
• Collaborate with tech and product teams to escalate and resolve complex issues.
• Document client interactions, FAQs, and support workflows.
• Help build trust and maintain long-term client relationships with timely, clear, and professional communication.

Who You Are:

• You have experience in customer support, technical support, or a helpdesk role—ideally in fintech, finance, or SaaS.
• You're tech-savvy and a quick learner with solid problem-solving skills.
• You understand (or are eager to learn about) trading platforms, basic market mechanics, and financial product.
• You communicate clearly and patiently—especially when explaining technical concepts.
• You’re detail-oriented, organized, and thrive in fast-paced environments.

Nice to Have:

• Experience with CRM tools (like Zendesk, Intercom, or HubSpot)
• Familiarity with trading platforms (e.g., MetaTrader, TradingView, Interactive Brokers)
• Knowledge of APIs, basic troubleshooting steps, or trading-related regulations