US Payroll Specialist - Quezon City

Job Title: Payroll Specialist

Location: BGC, Taguig or Makati | Schedule: Shifting (Onsite)

Keep our people paid, empowered, and supported.

As a Payroll Specialist, you’ll play a critical role in ensuring timely, accurate, and compliant payroll processing for U.S.-based employees. You’ll serve as a key point of contact for payroll inquiries, provide audit support, and help drive process improvements that enhance the overall associate experience.

• Role Overview

The Payroll Specialist is responsible for day-to-day payroll operations, including payroll processing, auditing, issue resolution, and partner support. This role ensures adherence to U.S. Federal, State, and Local payroll regulations while supporting internal payroll-related projects and maintaining the highest level of confidentiality and accuracy.

• Key Responsibilities
• Maintain strict confidentiality of all payroll data and associate information
• Process basic components of U.S. payroll including taxation, deductions, and special pay categories
• Review, validate, and audit payroll entries each cycle to identify and resolve discrepancies prior to finalization
• Analyze audit reports and correct payroll issues in accordance with established policies and timelines
• Ensure payroll compliance with U.S. federal, state, and local laws and organizational policies
• Support off-cycle payments and secure necessary approvals for escalated transactions
• Act as the first point of contact for payroll-related inquiries from associates, managers, and timekeepers
• Investigate and resolve payroll tickets through Service Management tools (e.g., ServiceNow)
• Enter historical corrections in the time and attendance system when necessary
• Assist with payroll reporting, data analysis, and process documentation
• Maintain flexibility in work hours to ensure payroll deadlines are consistently met
• Follow all payroll procedures and contribute to policy enhancements and improvements

• Bachelor’s degree in Business Administration, Finance, or Healthcare (required)
• 1–2 years of experience in U.S. payroll processing (required)
• Experience with Workday Payroll, UKG Time & Attendance, or ServiceNow (preferred)
• Strong knowledge of payroll concepts and U.S. payroll regulations
• Proficient in Microsoft Excel (pivot tables, formulas, VLOOKUP, filtering/sorting)
• Skilled in Microsoft Word and basic payroll math; comfortable using a 10-key calculator
• Strong attention to detail, time management, and problem-solving abilities
• Willing to work onsite and on shifting schedules in BGC Taguig or Makati