Technical Support Representative (Urgent Hiring)
About the role
Join our dynamic team as a Technical Support Representative for iOPEX Technologies Philippines Inc. in Taguig City, Metro Manila. In this full-time role, you will be responsible for providing exceptional IT support and technical assistance to our valued clients, ensuring their seamless experience with our products and services.
What you'll be doing- Respond promptly to incoming support requests via phone, email, or chat, diagnosing and resolving technical issues with a focus on customer satisfaction
- Troubleshoot and provide solutions for a wide range of software, hardware, and network-related problems
- Document and track all support interactions, maintaining accurate records and reporting on key performance metrics
- Collaborate with cross-functional teams to escalate complex issues and implement effective solutions
- Continuously expand your technical knowledge to stay up-to-date with the latest industry trends and technologies
- Provide a positive and empathetic customer experience, fostering strong relationships with our clients
- Minimum 1 year of experience in a technical support or customer service role, preferably in the IT industry
- Strong problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner
- Proficient in using various software applications, hardware, and networking technologies
- Commitment to continuous learning and a keen interest in staying up-to-date with the latest technology trends
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
What we offer
At iOPEX Technologies Philippines Inc., we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for professional development, and a range of benefits to ensure your well-being and work-life balance.
About us
iOPEX Technologies Philippines Inc. is a leading provider of IT solutions and services, serving clients across various industries. Our mission is to empower businesses with innovative technology and exceptional customer support. Join our team and be a part of our continuous growth and success.
Apply now for this exciting opportunity as a Technical Support Representative with iOPEX Technologies Philippines Inc.