Training manager
Pasig
Job Description
Posted on 30 May 2025Job Title: Manager - Technical Training
Job Summary: We are seeking an experienced and dynamic Manager - Technical Training to lead our healthcare training team. The Manager - Technical Training will be responsible for managing a team of training team leaders and trainers, ensuring the delivery of high-quality technical training programs that meet the needs of our healthcare clients.
The ideal candidate will have a strong background in healthcare, excellent leadership skills, and a passion for developing and mentoring staff.
Qualifications/Requirements
Qualifications:Education: Bachelor's degree in healthcare administration, business management, or a related field. Advanced degree preferred.
Experience: Minimum of 5 years of experience in a technical training management role within a healthcare BPO or similar environment.
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in technical training program development and implementation.
- Knowledge of healthcare industry standards and regulations.
- Ability to analyze performance data and make informed decisions.
- Certifications: Relevant certifications in healthcare training or management are a plus.
Work location
CITY OF PASIG, NCR, SECOND DISTRICT
Remarks
Key Responsibilities:- Leadership and Management: Oversee the training team, including team leaders and trainers, providing guidance, support, and performance management.
- Technical Training Program Development: Design, develop, and implement comprehensive technical training programs for healthcare BPO staff, including new hire onboarding, ongoing education, and specialized technical training.
- Quality Assurance: Ensure training programs are aligned with industry standards and client requirements, continuously improving training materials and methodologies.
- Performance Monitoring: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary adjustments to enhance outcomes.
- Collaboration: Work closely with other departments, including operations, quality assurance, and human resources, to ensure training programs support overall business objectives.
- Reporting: Prepare and present regular reports on training activities, outcomes, and improvements to senior management.
- Compliance: Ensure all training programs comply with relevant healthcare regulations and standards.
Apply now
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