Product Operations Officer

An exciting opportunity awaits to join a growing team at Dicker Data PH Inc. Originally founded in 1978 in Australia, Dicker Data is a growing distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia, NZ, Singapore and the Philippines.

Dicker Data are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solution focused
• Respect for all people
• Integrity in the way we operate

What You’ll Do

• Ensure that the price lists are received from the vendor of their responsibility on a regular basis and that they have entered or removed appropriate products in the Relevant ERP system accounting and stock management system
• Update pricing for USD vendors in Pronto when the exchange rate changes

• Review stock in all warehouses on daily basis. Includes reviewing and controlling stock levels to meet supply demand based on reporting available in ERP system as well as forecast prepared together with business and product managers.
• Prepare and review plans from different warehouses across the country to stock optimal stock levels. Work with the warehouses to ensure continuous supply to maintain these optimal levels.
• Work with product managers on preparation of stock strategy per each brand. Ensure that stock is ordered at the right time and allows time for delivery from the supplier to Dicker Data to prevent exhaustion of stock
• Manage stock over 90 days – work with vendor to receive RMA numbers for Faulty, Discontinued and Stock Balancing rotations
• Process customer return requests and submit onto the vendor

• Work with Sales to help them with their enquiries nationally
• Provide quoting assistance as required
• Provide ongoing ETA information and explanation on whereabouts of the goods
• Provide customer service to customers as required

• Understand terms and conditions in contract and ensure all departments are across this
• Review terms and conditions of contracts with freight forwarders and suppliers to optimise the processes. Revise information like master carton quantity, lead times and supplier policies to optimise inventory supply and distribution.

• Manager vendor workbench and work with the SBU to resolve customer order issues by working with the relevant departments
• Make available all appropriate sales tools and information to the Sales and Product Teams

• Manage operations email mailboxes
• Communicate at multiple levels with on vendor operational changes
• Ensure all departments are kept up to date with the progress of their enquiries in a timely manner through relevant tools

• Strong communication and interpersonal skills
• Good administrative skills and business writing skills
• Sales background and skills
• General industry experience
• Good negotiation skills
• General business knowledge and skills preferable
• Good presentation skills and/or experience
• In-depth product knowledge preferable
• Intermediate MS Office Applications
• At least 1-2 years experience in ICT, technology distribution or related industry
• Previous experience with inventory management or supply chain operations preferred

• Hybrid work model with agreed WFH days per week for flexibility
• A competitive salary package depending upon experience
• Health Card up to 2 dependents
• 20 days annual leave and solo parental leave
• A relaxed, modern office setting with smart casual dress

Apply today and bring your energy and enthusiasm to a team that values your skills and invests in your future.

Only short-listed candidates will be contacted.