Junior Renewals Manager | Onsite | Night Shift | Weekends Off | Day 1 HMO

Drive Retention Outcomes for Purpose-Built SaaS Ecosystems

Recognized by industry bodies for innovation and performance, they continue to advance how technology supports meaningful outcomes-combining enterprise-grade capabilities with a strong commitment to creating lasting social impact.Snapshot

Work Setup: Onsite, Makati

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati with access to MRT, restaurants, and banks
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

About the Role

You will operate at the intersection of Sales, Customer Success, Finance, and RevOps, contributing directly to recurring revenue performance and long-term client value.

• 2-4 years of experience in Renewals Operations, Customer Success Support, Account Coordination, Revenue Operations, or SaaS support functions
• At least 1-2 years of experience in a supervisory, SME, or team lead capacity is preferred
• Exposure to contract renewals, quote preparation, customer retention support, and renewals coordination
• Experience working with CRM and renewals platforms such as Salesforce, CPQ, PandaDoc, Docusign, or similar tools
• Strong organizational and multitasking skills with the ability to manage multiple renewals cases and deadlines
• Strong communication and stakeholder coordination skills across Sales, Finance, Customer Success, and Operations teams
• Ability to analyze operational data and identify process gaps or inefficiencies
• High attention to detail and accuracy in managing high-volume renewals activities
• Willingness to coach and support junior team members while developing leadership capabilities
• Experience in SaaS or subscription-based environments is an advantage

• Support daily renewals operations and ensure timely completion of all renewal activities
• Coordinate contract renewals including quote generation, approvals, invoicing alignment, and customer follow-ups
• Monitor renewals pipelines, retention metrics, and operational reports
• Collaborate with cross-functional teams to ensure seamless renewals processing
• Handle basic to moderate escalations related to renewals concerns and customer requests
• Maintain accurate records across Salesforce, CPQ, PandaDoc, Docusign, and related systems
• Identify opportunities for process improvements and operational efficiency
• Provide guidance and support to Renewals Specialists or junior team members
• Ensure compliance with internal policies related to renewals and bookings processes

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!