Customer Success Manager (Remote) | Night Shift (lg) - Quezon City
Quess Quezon City Full-time
Customer Success Manager (Remote)
Work from Home | Metro Manila, Philippines
Work from Home | Metro Manila, Philippines
Full-Time | Night Shift (US EST Hours)
Industry: IT Services & Consulting
A fast-growing company in the IT Services & Consulting industry is looking for a highly driven and experienced Customer Success Manager to play a key role in managing client relationships and ensuring exceptional service delivery.
What You'll Do
Client Relationship Management- Build long-term, trusted partnerships with clients by understanding their goals and challenges.
- Act as the main point of contact for all client communications, resolving issues with professionalism.
- Conduct regular client check-ins, feedback sessions, and business reviews.
- Gather insights to help enhance internal processes, services, and delivery.
- Align client success with company goals alongside leadership.
- Lead delivery teams to ensure high-quality, on-time service.
- Monitor KPIs, SLAs, and milestones across multiple client projects.
- Assign tasks, track team performance, and balance workloads.
- Conduct team meetings and one-on-ones to drive performance and engagement.
- Review outputs for quality and support a culture of continuous improvement.
- Strong English communication skills (written & verbal)
- Available to work US Eastern Standard Time (EST) hours
- Bachelor’s degree in Business, IT, Computer Science, or related field
- 5–8 years of experience in customer success or service delivery, ideally in IT, MSP, or BPO settings
- Proven ability to manage multiple accounts and lead cross-functional teams
- Strong organizational and leadership skills
- 100% Remote Work – Work from anywhere
- Work-Life Balance – Night shift but with flexible management
- Professional Growth – Be part of a global, dynamic team
- Impactful Role – Directly shape client success and company delivery performance
SupportNinjaQuezon City
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MySigridPhilippines
This a Full Remote job, the offer is available from: Philippines
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QuessManila, 10 km from Quezon City
Customer Success Manager (Remote)
Work from Home | Metro Manila, Philippines
Full-Time | Night Shift (US EST Hours)
Industry: IT Services & Consulting
A fast-growing company in the IT Services & Consulting industry is looking for a highly driven...