[ref. o98472316] Taguig - Healthcare Account (CSR) - Medical Allied Graduate
About the role
Join the customer service team at Access Healthcare Services Manila, Inc.' as a Healthcare Account Customer Service Representative (CSR) Medical allied graduate. In this full-time role, you will be responsible for providing exceptional customer service to clients in the healthcare industry.The role is based in Taguig City, Metro Manila.
What you'll be doing- Respond to inbound customer inquiries and requests via phone, email and chat
- Process customer transactions and resolve issues in a timely and efficient manner
- Maintain accurate records and documentation of all customer interactions
- Identify opportunities to improve customer experience and provide feedback to the management team
- Collaborate with other teams to ensure seamless service delivery
- Adhere to all company policies, procedures and quality standards
- Tertiary qualification in a healthcare-related field, such as nursing, pharmacy or medical allied sciences
- 1-2 years of experience in a customer service or call centre environment, preferably within the healthcare industry
- Strong communication and interpersonal skills, with the ability to effectively interact with diverse customers
- Excellent problem-solving and decision-making abilities
- Proficient in using computer systems and various software applications
- Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
- Passionate about delivering exceptional customer service and contributing to the success of the team
What we offer
At Access Healthcare Services Manila, Inc.', we are committed to providing a supportive and rewarding work environment for our employees. Some of the benefits you can expect include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Opportunities for career development and growth
- Flexible work arrangements and work-life balance initiatives
- Team-building activities and social events
We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, please let us know.
About us
Access Healthcare Services Manila, Inc.' is a leading provider of comprehensive healthcare solutions. Our mission is to improve the lives of our clients by delivering exceptional customer service and innovative healthcare services. With a strong focus on quality, innovation and customer satisfaction, we have established a reputation as a trusted partner in the industry.
Apply now to join our dynamic team and be a part of our exciting journey!