Administrative Assistant (Home-based) - Manila

Company Description

We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Position Summary

This is a full-time, remote Administrative Assistant position, focused on caregiver recruitment, timesheet management, and communication. The role requires a detail-oriented professional with strong communication skills to ensure accurate billing, compliance, and smooth day-to-day operations.

• Caregiver Recruitment: Source potential home health care providers, conduct initial screenings, and manage all recruitment-related communication using the My CNA platform.
• Timesheet and Schedule Management: Oversee caregiver clock-ins and clock-outs via the Swift Ops system. Correct discrepancies, ensure accuracy for billing, and verify compliance.
• Communication and Coordination: Serve as the primary point of contact for caregivers, addressing scheduling and administrative inquiries. Communicate proactively with a diverse group of caregivers to resolve timesheet errors.
• Data Correction and Compliance: Fix errors in the scheduling and timesheet systems to ensure compliance with state regulations, including HIPAA.

• Skills: Excellent English communication, strong customer service, attention to detail, multitasking, professional phone manner, and basic computer proficiency.
• Experience: Experience in customer service, hospitality, or a call center environment is preferred.
• Technical Requirements: High-speed internet and an updated computer. The ability to learn digital platforms quickly is essential.