Customer Service Representative | Blended (80% Non-Voice) | Up to ₱30K
Valeros Velasco Business Solutions Quezon City Full-time
About us
VALEROS VELASCO BUSINESS SOLUTIONS INC. is a leading customer service and business solutions provider committed to delivering exceptional service experiences to our clients and their customers. We pride ourselves on fostering a dynamic, inclusive workplace where our team members can develop their careers whilst contributing to meaningful work.Our company values innovation, customer-centricity, and employee wellbeing, making us a trusted partner for businesses seeking top-tier customer service solutions.
About the role
We are seeking a Customer Service Representative to join our team in a blended role based in Kapasigan, Pasig City, Metro Manila. This is a full-time position offering a salary of up to ₱30,000 per month. In this role, you will be primarily focused on non-voice customer support (80%), with minimal voice-based interactions (20%), allowing you to develop a diverse skill set whilst managing customer inquiries across multiple channels.This position plays a vital role in maintaining our commitment to customer satisfaction and supporting the operational success of VALEROS VELASCO BUSINESS SOLUTIONS INC.
Key responsibilities- Handle customer inquiries and requests through email, chat, and ticket-based systems with professionalism and efficiency
- Provide accurate, timely, and helpful responses to customer questions regarding products and services
- Document all customer interactions comprehensively in the company database to ensure continuity of service
- Resolve customer concerns and complaints whilst maintaining a positive and empathetic approach
- Process orders, returns, and other transactional requests accurately
- Collaborate with other departments to escalate complex issues and find effective solutions
- Handle occasional inbound or outbound voice calls as required (20% of duties)
- Meet agreed service level agreements and key performance indicators
- Maintain up-to-date knowledge of company products, services, and policies
- Contribute to a positive team environment and support continuous improvement initiatives
- High school diploma or equivalent qualification; customer service certification or relevant experience is advantageous
- Proven experience in a customer service environment, preferably in a call centre or contact centre setting
- Excellent written and verbal communication skills in English; strong grammar and professional language usage
- Strong typing speed and accuracy, with proficiency in using email, chat, and ticketing systems
- Ability to multitask effectively and manage multiple customer interactions simultaneously
- Patience, empathy, and a genuine commitment to delivering excellent customer service
- Problem-solving skills with the ability to think critically and resolve issues independently
- Reliability and punctuality, with the ability to work full-time in the Pasig City location
- Basic computer literacy and comfort with learning new software systems quickly
- Willingness to take occasional phone calls as part of a blended role
What we offer
VALEROS VELASCO BUSINESS SOLUTIONS INC. is committed to supporting the growth and wellbeing of our employees. We provide competitive benefits and opportunities to develop your career within our organisation. Our blended work model allows you to focus primarily on the communication channels that suit your strengths, creating a more balanced and fulfilling work experience.We foster a collaborative team environment where your contributions are valued and recognised. Additionally, we provide ongoing training and development opportunities to help you advance your skills and career prospects. We encourage applications from all qualified candidates and are committed to creating an inclusive workplace where everyone can thrive.
Apply now
If you are passionate about delivering excellent customer service and meet the qualifications outlined above, we would love to hear from you. Please submit your application with your CV and a brief cover letter detailing your customer service experience.Join VALEROS VELASCO BUSINESS SOLUTIONS INC. and become part of a team dedicated to customer excellence.
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