Marketing Intern

The Customer Experience Intern for Executions will be a dual-purpose role designed to drive growth through proactive lead identification and sustain it through high-impact retention initiatives.

Key Responsibilities:

Lead Generation & Nurturing:

• Prospect Research: Identify potential lead generation activities and assist in the planning and execution of the activity/event.
• Competitor Intelligence: Monitor competitor strategies to identify new opportunities for lead attraction.
• Encoding & Pre-Qualification: Execute desktop research or on-ground interviews to pre-qualify prospects and manage the Leads Monitoring Sheet.

Customer Retention & Loyalty:

• Churn Analysis: Schedule meetings with S&E groups to identify "at-risk" accounts and propose an engagement with them for proactive intervention.
• Retention Activities: Help create strategy plans to engage customers; Support retention campaigns such as proactive follow-up outreach and “health check” calls.
• Feedback Management: Administer and analyze NPS/CSAT surveys to uncover recurring pain points that lead to customer drop-off.
• Bachelor's Degree in Marketing
• Experience in Project Management and Market Research preferred
• Strong analytical and critical thinking skills
• Strong communication and interpersonal skills, with ability to adapt to different work styles and personalities
• Proficiency in MS Office and Google Suite preferred
• Must be able to report to the office 2x a week