Tech Support Associate (For Printer)
Flatworld Solutions Davao Full-time
We are seeking a Customer Support Specialist who is eager to learn our client's hardware, software, firmware, materials, and designs inside and out. You will use this knowledge to troubleshoot and resolve customer challenges - in the app, with the mechanics of their printer, and the designs and materials they're using.
You will work through email, phone, chat, SMS, or any other forum or tool the company may require.
Salary:
- Php 20,000 (this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account specific incentives, etc)
Perks:
- Free daily meals
- Wellness programs
- Paid time off
- Continuous professional development
- Office location: KSS Building Buhangin and Aeon Towers, Bajada, Davao City
Key Responsibilities:
- Learn our hardware, software, firmware, materials, and designs inside and out
- Troubleshoot and resolve customer challenges in the app, with the mechanics of their printer, and the designs and materials they're using
- Work through email, phone, chat, SMS, or any other forum or tool the company may require
- Listen, empathize, be patient, and problem-solve
Work Schedule:
- Graveyard Shift
Ideal Candidate:
The ideal candidate should have excellent problem-solving skills, a strong ability to empathize with customers, and a passion for learning new technologies. Experience in customer support and troubleshooting is preferred.
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Schedule: Day shift, EST
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