Client Operations Analyst (Clean Energy & Mobility) | Up to PHP44K | Day 1 HMO

Enable Sustainability Trading Through Client Operations Excellence

Thrive in a stable, growth-focused environment backed by Emapta's industry-recognized employee programs and development opportunities.

• Employment Type: Full-time
• Shift: Night Shift. Consecutive Off
• Salary: Up to PHP 44,000 + 10% Night Differential Pay
• Work Setup: Onsite, Makati

• 2-5 years of experience in Customer Success, Client Services, Account Management, Technical Support, or Customer Operations, Shared Services or enterprise support environments
• Advanced Microsoft Excel skills, including VLOOKUP, XLOOKUP, Pivot Tables, reporting, and data analysis.
• Proven experience supporting B2B customers, including account management, onboarding, issue resolution, and service delivery.
• Skilled in handling customer escalations, billing concerns, service inquiries, and operational issues in fast-paced environments.
• Hands-on experience using CRM and customer support platforms such as Salesforce, Zendesk, HubSpot, SAP, Sprinklr, Workday, or similar tools.
• Experience managing client onboarding, process documentation, workflow coordination, and stakeholder communication.
• Strong ability to collaborate with cross-functional teams including Operations, Finance, IT, Compliance, and other business units.
• Analytical mindset with excellent problem-solving skills and the ability to identify trends, troubleshoot issues, and implement effective solutions.
• Exposure to compliance-driven environments such as Data Privacy, AML/KYC, Quality Assurance, or process governance is an advantage.
• Knowledge of technical support processes, API integrations, platform configurations, ticketing systems, or system troubleshooting is a plus.
• Excellent written and verbal communication skills with a strong focus on building and maintaining customer relationships.

• Support clients throughout onboarding, account setup, and ongoing service activities.
• Guide customers through processes, documentation requirements, and system workflows with accuracy and professionalism.
• Manage customer inquiries, service requests, escalations, billing concerns, and account-related issues.
• Coordinate with internal teams and external stakeholders to resolve operational concerns and deliver positive client outcomes.
• Review, process, and maintain customer information, account records, and service-related data within established timelines.
• Maintain accurate records across CRM systems, support platforms, and operational databases.
• Assist with application processing, document verification, account updates, and service administration activities.
• Conduct onboarding sessions and provide guidance to help customers effectively use tools, platforms, and services.
• Monitor open requests, follow-ups, and workflow progress to ensure timely resolution and completion.
• Identify recurring issues, process inefficiencies, and service improvement opportunities, escalating recommendations as needed.
• Collaborate with Operations, Finance, IT, Compliance, and other teams to support seamless customer experiences.
• Ensure a smooth transition from onboarding to ongoing account management while maintaining high service standards.

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.