Inside Sales Representative | WFH | Mid Shift - Makati - ref. h54969815

Turn Leads Into Loyalty in the World of Wireless Tech

Work with industry pioneers designing networks that keep the world connected. From signal to success, you'll amplify your impact, strengthen your client relationships, and build a career in wireless tech.

Job Description

As an Inside Sales Representative, you'll drive new business and build lasting client partnerships. You'll manage inbound leads, identify opportunities, collaborate with global teams, and support customers throughout their lifecycle-all while maximizing revenue and ensuring long-term retention.

Job Overview

Work setup: Permanent Work From Home

• Competitive Salary Package
• HMO coverage with free dependent or Mutual Fund Benefit and Life Insurance upon regularization
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 2+ years of experience in Inside Sales, Customer Success, or a related field (SaaS/tech experience preferred)
• Proven track record of achieving or exceeding sales or retention targets
• Strong communication and presentation skills, both written and verbal
• Comfortable working cross-functionally and liaising with Sales Directors, Marketing, and Customer Support teams
• Familiarity with CRM systems (Salesforce preferred) and sales/marketing automation tools (e.g., LinkedIn Sales Navigator, Demandbase)
• Customer-centric mindset with the ability to identify and address client needs proactively

Your Daily Tasks

• Manage and qualify inbound leads from multiple sources, including marketing campaigns and partner referrals
• Conduct outbound prospecting to identify new opportunities
• Maintain accurate records of interactions in the CRM (e.g., Salesforce)

• Serve as the primary point of contact for assigned customers to maximize product and service value
• Conduct regular check-ins and monitor customer health
• Address issues proactively to increase retention and reduce churn
• Collaborate with internal teams (Sales Directors, TAMs, Support) to coordinate product updates and resolve feedback efficiently

• Support Sales Directors to identify upsell and cross-sell opportunities
• Drive account expansions
• Prepare and deliver compelling proposals
• Negotiate terms and close deals that meet revenue targets
• Track and forecast lead conversion metrics
• Provide regular reports on pipeline status and key wins

• Build strong, long-term relationships with customers
• Serve as a trusted advisor
• Facilitate quarterly business reviews (QBRs) for strategic accounts
• Document progress and gather new requirements
• Identify and present product enhancement opportunities based on customer feedback

• Share customer insights with Marketing to refine lead-generation campaigns and improve messaging
• Partner with Technical Account Managers to resolve complex support issues
• Ensure smooth onboarding experiences for new customers
• Participate in training to stay current on product features, industry trends, and best practices

About the Client

Backed by over two decades of innovation, world-class training, and passionate Wi-Fi professionals, Ekahau, Inc. is trusted by those who demand only the best in connectivity. Headquartered in Seattle with a global reach, they're setting the gold standard in high-performance Wi-Fi design.

Who Are We

We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!