Software Customer Support & Sales Support Representative
Join us if you're looking for a dayshift, stable work space to grow professionally and personally! We welcome enthusiastic, open-minded individuals with customer support experience and offer career advancement for high-performing individuals.
- Customer Service & Sales Support Representative: 20,000 PHP - 28,000 PHP
- Senior Customer Service & Sales Support Representative: Up to 35,000 PHP
This is a day shift, full-time (09am-06pm) and office-based position based at our office in Davao City PH. Remote work is not available, so please apply only if you are open to working on-site.
Note: Our HR will be reaching out to you through Singapore number (+65) for the initial phone interview.
What you will do:
- Join online sales meetings via Zoom with the sales Rep & conduct product demonstrations and presentations of our CRM/VoIP solutions.
- Identify and take detailed meeting notes of clients’ requirements, accurately record discussion points in the CRM system.
- Provide support to customers via phone, zoom meeting, email, or chat regarding VoIP service/CRM, including configuration, troubleshooting, and problem resolution.
- Configure the system and conduct comprehensive training and onboarding sessions to guide customers step-by-step on how to use the CRM system, ensuring a smooth and pleasant onboarding experience.
- Diagnose and resolve technical hardware and software issues related to VoIP equipment, CRM system and provide customer solutions.
- Document all support interactions and troubleshooting steps in our ticketing system with clear and concise notes.
- Does any necessary administrative work including scheduling meetings, follow-up calls, preparing for quotation to assist the sales team.
What we need:
- Proven experience in sales support and customer service through email, phone call, zoom meeting to troubleshoot and resolve issues. Having been in position that deal with systems/software support will be an advantage.
- Familiarity with using CRM, ERP system.
- Excellent communication skills, both written and verbal.
- Open minded to keep learning and improving professional skill set.
- Customer-oriented and able to build rapport with customer.
- Ability to work independently and in a team environment.
- Strong problem-solving skills and attention to detail.
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
About us:We are a technology-based group of companies in Singapore and this position is for our subsidiary company Shinevision Enterprises, Inc.
Shinevision Enterprises Inc., is based in Davao and specializes in innovative technology solutions such as CRM, VoIP Telecom, Digital Marketing solutions. Join us to make an impact in making people’s life more productive with software automation.
Our office is located at: Door 1, 328 6-A Street, Ecoland Phase 1, Bucana, Davao City.