WFM Scheduler and Resource Planner - Davao

Key Responsibilities:

• Develop and maintain employee schedules based on operational requirements, employee availability, and labor laws.
• Monitor real-time attendance and make adjustments as needed to minimize understaffing or overstaffing.
• Collaborate with department managers to forecast workload and staffing needs.
• Manage time-off requests, shift swaps, and unplanned absences to ensure consistent coverage.
• Use workforce management (WFM) tools and scheduling software to optimize shift planning.
• Ensure compliance with labor regulations, union rules, and internal policies.
• Analyze scheduling data to identify trends, inefficiencies, or opportunities for improvement.
• Provide daily/weekly/monthly reports on staffing metrics and scheduling performance.
• Communicate schedule changes to employees promptly and clearly.

Qualifications:

• At least 3-4 years of work experience in a BPO industry setup
• 1-2 years of experience as a WFM RTA / Scheduler & Planner
• Experience with applications such as CMS Avaya / eWFM /IEX - Strong knowledge of MS-Excel with Good verbal and written communication skills
• Can communicate or present with various levels of WFM Analysis to stakeholders
• Good knowledge of WFM concepts - Good analytical skills , Ability to identify and understand volume projection