[ref. o46717704] Customer Service Representative
Alorica Quezon City Full-time
About the role
Are you looking for a fulfilling customer service role that offers excellent career growth opportunities? As a Customer Service Representative at ALORICA TELESERVICES, INC.', you'll be part of a dynamic team providing exceptional support to our valued customers.This full-time position is based in Quezon City Metro Manila, where you'll have the chance to make a real difference while enjoying a great work-life balance.
What you'll be doing- Handling inbound customer inquiries and requests via phone, email, and chat
- Resolving customer issues quickly and efficiently while providing a superior customer experience
- Documenting all customer interactions and following up as needed
- Identifying opportunities to cross-sell and upsell products and services
- Contributing to the continuous improvement of our customer service processes
- Adhering to all company policies, procedures, and quality standards
- 1-2 years of customer service or call centre experience
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Proficiency in English and the local language
- Ability to work in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service
What we offer
At ALORICA TELESERVICES, INC.', we are dedicated to supporting our employees' personal and professional growth. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plans, and generous paid time off.You'll also have access to ongoing training and development opportunities to help you excel in your role and advance your career.
About us
ALORICA TELESERVICES, INC.' is a leading provider of customer experience solutions, serving some of the world's most iconic brands. With a global presence and a focus on innovation, we are committed to creating a positive impact in the lives of our customers and our employees.Join our team and be a part of something truly special.
Apply now to become our next Customer Service Representative at ALORICA TELESERVICES, INC.'!
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