DE031901-Delivery Operations Specialist
Cebu
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Delivery Operations SpecialistWORK SETUP: Return to Office
RESPONSIBILITIES:- Oversees customer service representatives whose primary function is to handle customer service inquiries via inbound calls;
- Acts as the staff’s first escalation point for all types of issues (people, process and technology);
- Accountable for the overall skill/competency and development of his/her direct reports through performance coaching, mentoring and talent development efforts;
- Accountable for overall service level performance of associates according to established policies and business rules set by the client;
- Assists the Operations Customer Contact Manager in overall day to day operations through an effective monitoring and management of team performance;
- Responsible for maintaining contractual and regulatory compliance by knowing, understanding, correctly interpreting, and accurately applying requirements, regulations and standards. Reports suspected or confirmed issues on the same day of discovery to the manager and/or the Compliance Department;
- Responsible for ensuring staff’s understanding of contractual and regulatory requirements and reporting immediately all suspected or confirmed issues or concerns to a manager and/or the Compliance Department;
- Provides leadership, mentoring, and supervision of staff;
- Responsible for reporting known or suspected data breaches or fraud on the day of discovery to the Compliance Department, and for conducting follow up investigation as needed;
- Performs Root Cause Analysis (RCA) for performance deviations and implement improvement plans and associate coaching as needed; and.
- Studies and analyzes VOC (Voice of the Customer) trends and customer feedback and works towards improving performance
Project Shift Schedule: Night Shift
Project Rest Day: Weekends
Project/Team Location: Cebu Filinvest Cyberzone Tower 2
XtendopsCebu City
As a Director of Operations, you will organize and oversee the daily client operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.
The area...
Civie Heavy Equipment Resource, Inc.Cebu City
GENERAL ADMINISTRATIVE STAFF (OPERATIONS)
Responsibilities:
1. Oversee and coordinate day-to-day operational activities to ensure efficiency and compliance with company policies.
2. Monitor workflows and recommend improvements in the operations...
DHL Express (Philippines) CorporationCebu City
Overall Role Purpose:
Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.
Accountabilities...