IT Support

IT Technical Support Analyst

Muntinlupa City | Full-Time | On-site

About the Role

We are looking for a hands-on IT Technical Support Analyst who can go beyond basic helpdesk tasks and contribute to maintaining a stable, secure, and efficient IT environment.

This role is ideal for someone who enjoys problem-solving, system troubleshooting, and continuous improvement, with exposure to networking, automation, and ERP systems (SAP) as a strong advantage.

What You’ll Do

• Provide first-level support via phone, email, remote tools, or in-person
• Diagnose and resolve hardware, software, and network issues
• Apply structured troubleshooting and root cause analysis
• Escalate complex issues with proper documentation
• Manage and track tickets using a helpdesk system

• Install, configure, and maintain desktops, laptops, and peripherals
• Perform software updates, patching, and system upgrades
• Conduct preventive maintenance (antivirus, backups, system health checks)
• Monitor system performance (CPU, memory, disk usage)
• Assist in basic automation using scripts (PowerShell, Python, etc.)

• Manage user accounts (Active Directory, email, enterprise systems)
• Assign roles and permissions based on access control policies
• Perform password resets and enforce security standards

• Assist in troubleshooting LAN/WAN, Wi-Fi, and connectivity issues
• Perform basic diagnostics (IP configuration, DNS checks, ping, traceroute)
• Support endpoint security (antivirus, firewalls, encryption)
• Promote cybersecurity awareness among user

• Provide basic support for SAP (MM, SD, FICO)
• Assist with login issues, transactions, and reporting
• Coordinate with SAP consultants for complex concerns

• Maintain IT asset inventory and system documentation
• Create user guides, SOPs, and knowledge base articles
• Support IT projects (system upgrades, deployments, migrations)

What We’re Looking For

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Familiarity with operating systems (Windows, Linux, macOS).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with helpdesk systems and remote support tools.
• Exposure to programming and ERP systems like SAP.
• Strong problem-solving skills and attention to detail.

You can also mail your CV to: [email protected]