[ref. b58907600] Customer Care Representative

Salary: 20,000.00 to 25,000.00 monthly

Who We Are

We are a dynamic BPO supporting Australian clients with a strong focus on delivering exceptional customer experiences. As part of our commitment to excellence, we live by our core values:

• Passionate – We genuinely care about what we do and the people we support.
• Dependable – We consistently deliver on our promises.
• Adaptable – We embrace change and thrive in a fast-paced environment.

We are now looking for a Customer Care Representative who shares our values and is ready to contribute to our growing team.

Job Summary:

This role requires someone who can provide exceptional service while efficiently handling support documentation, reporting, and coordination tasks.

Responsibilities:

• Handle inbound and outbound customer inquiries via phone with professionalism and empathy.
• Resolve customer issues efficiently while delivering a positive experience.
• Accurately log and document customer interactions in the system.
• Collaborate with internal teams (Sales, Training and Admin department) to resolve issues and follow up on customer concerns.
• Assist in administrative and back-office functions such as tickets, issuing SOA, and updating client records.
• Identify recurring customer issues and suggest improvements to enhance service delivery.
• Adhere to Average Handling Time, SLA and company quality standards.
• Maintain up-to-date knowledge of products, services, and processes.

Requirements:

• Minimum of 3 years experience as a Customer Service Representative, preferably in a fast-paced or high-volume environment.
• Strong verbal and written communication skills in English.
• Excellent problem-solving abilities and attention to detail.
• Proficiency with CRM systems (Hubspot, Axelerate), email platforms, and Microsoft Office/Google Workspace tools.
• Ability to multitask, stay organized, and manage time effectively.
• Flexibility to support back-office tasks in addition to customer-facing responsibilities.
• A proactive attitude and willingness to learn and adapt.
• Experience in the education, healthcare, or training industry is a plus.
• Can posses the company core values- Passionate, Dependable and Adaptable

What we offer:

• A supportive and collaborative work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Flexibility and work-life-balance through our WFH set up.

If you’re passionate about customer care and want to be part of a dependable and adaptable team, we would love to hear from you!