IT Business Analyst

The IT Business Analyst is equally comfortable working with business stakeholders to capture requirements, project managers to coordinate tasks and team members, and technical teams to ensure that requirements are delivered. The IT Business Analyst will also be required to act as a Scrum Master to support delivery.

The successful candidate will bring their confidence and work ethic to ensure the successful implementation of IT initiatives at Aurecon.

Key Responsibilities of the IT Business Analyst at Aurecon:

• Capture and document requirements, scope, and business processes for IT projects.
• Conduct workshops and interviews with subject matter experts and stakeholders from across the business.
• Work with project and portfolio managers to ensure appropriate project resourcing, task assignments and project reporting.
• Deliver key artefacts as required by the project, including user stories, business requirements documentation, traceability matrices, as-is and to-be process documentation, and wireframes.

Nice to haves:

• Knowledge on ServiceNow Administration Tasks including but not limited to: checking interface jobs status, validating record synchronization, making quick configuration changes, applying permission and grouping, and creating reports and dashboard
• Experience in working with development teams to implement, test, and deploy changes in the ServiceNow environment.
• Experience in ServiceNow configuration and administration to optimize ITSM processes and workflows.
• Experience in reviewing ServiceNow upgrades for their impact on the ITSM application, learning new version functionality/enhancements, determining relevancy to the business, and working with the development team to implement necessary changes.

Additional Responsibilities:

• Act as Scrum Master as and when required.
• Assist portfolio and project managers in identifying, reporting, and resolving risks and issues throughout project lifecycles.
• Collaborate with solution architects, security analysts and change analysts to produce material to support the successful delivery of IT projects.

Key Behaviour:

Tenacity to elicit and refine the business needs from diverse stakeholders and build deliverable business requirements that reflect the needs of the stakeholders.

Business Analysis Skills:

• Business situation analysis: can produce diagrams and flowchart representations of real-world business situations and functions.
• Requirements definition and management: define, validate and manage requirements through the delivery life-cycle.
• Feasibility assessment: define, evaluate and describe business change options to meet the defined requirements.
• Data modelling and design: can develop models and diagrams to represent and communicate data requirements.

Application/Product Experience:

• Competency using Microsoft Visio to create and maintain process documentation.
• Knowledge and experience with Atlassian Confluence and JIRA

Business Analysis Experience:

• 3 to 5 years of experience as an IT business analyst in PRINCE2/Agile/Scrum projects - eliciting requirements, creating documentation, managing requirements from definition through to the testing process, etc.
• Experience working across multiple regions and with program managers, project managers, business stakeholders, application or product owners, and external vendors.
• Experience conducting workshops and interviews.

Essential Soft-Skills:

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can act without having the total picture.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing.
• Presentation skills: Is effective in a variety of oral and written presentation settings (including online and in person): one-on-one, small and large groups, with peers and business leaders.
• Time Management: Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities.