Manager – Service Design & Transition (ITSM Focus)
White & Case Makati Full-time
We’re Hiring: Manager – Service Design & Transition
(ITSM Focus)
Makati | Global Law Firm | Mid-shift, Hybrid (3x onsite per week, flexibility required)
Join White & Case, a leading global law firm with offices in 40+ countries, known for innovation, collaboration, and a commitment to professional growth. We’re looking for an experienced ITSM professional to drive service design, transition, and continuous improvement for our global technology.
What You’ll Do- Lead IT Service Management (ITSM) processes and ensure smooth delivery of services.
- Oversee Change & Transition Management for new services moving into operations.
- Champion Service Design & Process Engineering, ensuring efficient, resilient workflows.
- Drive Continuous Service Improvement (CSI) to raise quality and client satisfaction.
- Lead and mentor a team of ITIL professionals while engaging with global stakeholders.
- 10+ years in ITSM/Service Delivery, with 5+ years in leadership.
- Strong expertise in ITIL processes (certification preferred).
- Experience in service transition, process design, and ServiceNow (or similar ITSM tools).
- Strong stakeholder management and communication skills.
- Flexibility to work mid-shift and adjust to global business needs.
- Be part of a top-ranked global law firm with a strong footprint in Manila.
- Work in a collaborative, inclusive, and innovative environment.
- Competitive compensation, hybrid flexibility, and opportunities for growth.
- Direct impact in shaping service excellence across the firm’s global technology landscape.
Interested? Let’s connect! Apply today and help us design and deliver the future of IT services.
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