Cebu - Customer Service Representative

Join our team and UNLEASH YOUR OUTSPOKEN NATURE while making a difference in the lives of our customers!

Aldesa is a strategic partner and sole provider for Alder (Alder.com), one of the fastest-growing commercial and residential security and home automation companies in the U.S. With over 10 years in business, we specialize in delivering exceptional customer experience, technical support, and sales solutions.

We are looking for confident communicators who thrive in engaging conversations and excel in providing top-notch customer service.

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Key Responsibilities:

• Lead and Engage: Confidently handle customer interactions and provide expert solutions.
• Showcase Expertise: Use in-depth knowledge of our services to assist customers effectively.
• Problem-Solving: Approach challenges with a solution-oriented mindset.
• Build Relationships: Foster customer loyalty through personalized interactions.
• Opportunities for Growth: Develop leadership skills in a dynamic work environment.
• Innovative Thinking: Offer creative solutions to enhance the customer experience.
• Recognition and Rewards: Enjoy incentives, bonuses, and career advancement opportunities.

Qualifications:

• Strong communication skills and confidence in leading conversations.
• Problem-solving mindset with a customer-first approach.
• Ability to build rapport and genuine connections.
• Eagerness to learn and adapt to new technologies.
• Prior customer service or BPO experience is a plus.

Job Details:

• Job Type: Full-time, Permanent
• Salary: Php20,000.00 - Php25,000.00 per month
• Benefits: Paid training, health insurance, performance bonuses, company events, staff meals, and more!
• Schedule: 8-hour shift | Monday to Friday | Night shift
• Additional Pay: 13th-month salary, bonus pay, commissions, and overtime pay