Group Manager - Training (Dayshift Insurance Account)

Qualifications:

• With 5 to 10 years in Training Manager/Senior Training Manager role within the BPO industry.
• Proven experience in instructional design.
• Experience in training metrics analysis and ability to link training outcomes to business performance.
• Preferred experience in general insurance, customer service, or sales within the BPO environment.
• Experience in handling multiple programs and sites is an advantage.
• Strong communication skills, with experience interacting with both internal stakeholders and clients.
• Willing to work in Iloilo City. Amenable to work from office and morning shift.

• Lead, coach and manage a team of training professionals, including Training Managers, Trainers and Training Coordinators.
• Design, implement, and continuously improve training programs for new hire onboarding, upskilling and leadership development.
• Collaborate with operations, quality, and client teams to identify training needs and align strategies with business goals.
• Monitor and evaluate training effectiveness using data-driven methods and implement improvements as needed.
• Manage training resources, schedules and capacity planning to ensure training readiness across all programs.
• Ensure compliance with company standards and regulatory requirements in training content and delivery.
• Partner with stakeholders to drive performance improvements through targeted learning interventions.
• Support client presentations and reviews related to training performance and initiatives.
• Stay up-to-date on industry best practices, tools, and learning technologies to enhance training programs.