Collections Coordinator

Key Responsibilities:

• Monitor and manage client accounts to ensure timely payment of invoices
• Send payment reminders, follow-up emails, and make calls to clients as required
• Resolve billing disputes and investigate reasons for delayed payments
• Document all collection activity and maintain accurate records of client interactions
• Collaborate with internal teams (Sales, Operations, Finance) to resolve discrepancies and escalate issues as needed

• Generate weekly and monthly AR aging reports
• Track collection metrics such as days sales outstanding (DSO), overdue accounts, and collection effectiveness
• Provide analysis and recommendations to management regarding high-risk accounts or recurring payment issues
• Support month-end close by ensuring accurate account balances and reporting AR adjustments

• Maintain compliance with internal policies, company procedures, and applicable laws
• Represent the company professionally in all client interactions
• Support customer satisfaction while enforcing payment terms

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• 2–4 years of experience in accounts receivable, collections, or related finance role
• Strong understanding of accounting principles, AR processes, and invoice management
• Proficiency in MS Excel (pivot tables, lookups) and MS Office suite; experience with accounting software (e.g., NetSuite) preferred
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• High attention to detail and accuracy
• Willingness to work on a hybrid set-up and on a night shift schedule in Silver City, Pasig City

Competencies:

• Communication Skills – Able to communicate clearly, professionally, and persuasively with clients and internal teams
• Analytical Thinking – Identifies trends, discrepancies, and potential risks in AR data
• Problem Solving – Resolves billing disputes and delinquent accounts efficiently
• Attention to Detail – Ensures accuracy in account records, reports, and client correspondence
• Time Management & Organization – Prioritizes accounts and tasks effectively to meet deadlines
• Adaptability – Adjusts to changing business needs and client requirements
• Teamwork & Collaboration – Works effectively within the Finance team and across departments

Success Factors:

• Timely Collections
• Clean AR aging and reduced overdue balances
• Billing Dispute Resolution
• Clear and accurate reporting
• Strong communication with customers, improved processes and fewer recurring errors
• Audit compliance