Digital Account Manager

As an Senior Digital Account Manager you will be responsible for handling the new & existing clients to ensure we meet business objectives in a timely manner within the allocated budgets. You will work with other internal team members in requirements gathering, project planning, and general technical questions.

RESPONSIBILITIES:

• Act as the primary point of contact for the day-to-day management and execution of Digital marketing campaigns for current and new clients.
• Assist in conceptualizing, implementing, and managing client campaigns while coordinating with internal teams to exceed client expectations.
• Build and maintain strong, long-term client relationships.
• Handle daily account administration tasks, including contact reports, cost estimates, and records management, under the supervision of an Account Director.
• Manage accounts end-to-end by co-developing, presenting, and implementing client campaigns, including editorial writing, content briefs (editorial, video, social posts), creative coordination, media and influencer outreach, event planning and management, and campaign reporting.
• Ensure timely and seamless execution of campaigns and projects.
• Develop a deep understanding of client brands and their markets.
• Prioritize resources effectively while keeping the Account Director and relevant teams informed of progress and updates.
• Manage customer satisfaction evaluations and aim for a 90% satisfaction rating or higher.

QUALIFICATIONS:

• Education: Bachelor’s degree in Marketing, Communications, Advertising, Media, Digital, Public Relations, or a related field.
• Experience: Extensive experience handling multinational brands/clients is a plus.
• Work Environment: Must be able to operate in a hybrid work setup.

SKILLS:

• Proven experience in communications or a related field, with industry experience preferred.
• Strong presentation skills and the ability to deliver ideas effectively.
• Independent, proactive, and self-motivated team player.
• Detail-oriented, organized, and dedicated, with the ability to manage multiple tasks, meet deadlines, and quickly adapt to new challenges.
• Proficient in advanced software applications such as Word, Excel, PowerPoint, and similar tools.

BENEFITS:

All benefits indicated are granted to regular employees only.

INTERVIEW PROCESS:

We require all applicants to take an exam as part of the screening process. No exam submission means no interview. This helps us assess if you’re qualified for the position without wasting your time.

Below is the step-by-step process:

• Exam Submission:
• After receiving your application, an HR representative will email you the exam.
• Initial Interview:
• Once you pass the exam, we will schedule you for an initial interview within 2-3 working days after exam submission.
• Departmental Interview (Second Interview):
• If you pass the initial interview, a second interview will be scheduled 1 week after your initial interview. Please take note that it may take up to 2 weeks depending on the availability of the interviewer.
• Final Interview:
• The last step is the final interview with the CEO | Managing Director, which may take one week or more, depending on their availability.

HOW TO APPLY:

If you’re interested, you can apply through Indeed, LinkedIn, or email your updated CV and portfolio to [email protected].