Customer Service Associate (Order Management) - Level 1

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

provides and optimizes business processes for our customers.

• Answers and provides solution to incoming front office and back-office transactions aftersales support.
• Responds to customer’s email inquiries in a timely manner.
• Order management: manual and monitoring of automated order entry.
• Provides product and service information to customers.
• Research required information using available resources.
• Manages and resolve customer enquiries and complaints.
• Handover/escalate technical enquiries to relevant stakeholders as needed.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Administrative tasks and support required for the service/projects such as ticket category analysis when required, rebooking etc.
• Participation with service optimization through continues improvement process activities

• 1 year customer service experience with Supply Chain Management
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in a morning shift
• Present a positive attitude & accept constructive feedback
• Client oriented
• Basic knowledge in SAP system
• Previous experience with Australian customer service account is an advantage
• Preferably with Customer Service experience that handles appliances (e.g. Hotwater heating, air conditioning etc.)
• Basic to advance M365 application skills (Excel, Word, Outlook)
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.