CLIENT SERVICES ASSOCIATE
The Client Services Associate plays a key role in supporting client relationships and ensuring smooth day-to-day operations across various marketplace platforms. This role involves account coordination, performance tracking, and regular communication with internal teams and clients to ensure service excellence and fulfillment of agreed deliverables.
Key Responsibilities:
-Support day-to-day coordination.- Maintain and update product listings across Lazada, Shopee, Zalora, and Shopify platforms.
- Monitor inventory levels and coordinate with internal teams to ensure stock availability and timely replenishment.
- Track daily sales and campaign performance; prepare and send regular performance reports to clients.
- Coordinate ad spend, promotions, and campaigns in line with client strategy and platform guidelines.
- Validate monthly remittance summaries and validating charges with Finance (commission, fees, ads, shipping).
- Work with logistics and finance teams to resolve order, delivery, or payment issues.
- Support onboarding of new clients by assisting with account setup and documentation.
- Ensure all client communications are timely, professional, and aligned with service standards.
- Proactively identify process improvements and contribute to optimizing client satisfaction.
Qualifications:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
At least 1–2 years of experience in eCommerce, client services, account management, or related roles.
Familiarity with eCommerce platforms such as Lazada, Shopee, Zalora, and/or Shopify is highly preferred.
Strong communication skills (written and verbal) and ability to manage client relationships.
Proficiency in Microsoft Excel and Google Sheets; experience with basic data analysis and reporting.
Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
Proactive, resourceful, and a team player.
Work Schedule & Environment:
Monday to Friday, 8:30 AM to 6:30 PM (adjustable based on operational needs)
Collaborative and fast-paced work environment