U.S. Tax Resolution Specialist (₱40K–₱50K | WFH | FREE AI Certification)
U.S. Tax Resolution Specialist (₱40K–₱50K | WFH | FREE AI Certification)
Cebu City | Work from Home | 8:00 PM–5:00 AM | Monday–Friday
ROLE SNAPSHOT
You own the investigation and resolution of complex U.S. tax discrepancies, ensuring client accounts remain compliant with IRS, state, and local regulations. Your work focuses on high-stakes outcomes, including the mitigation of tax liens, levies, and wage garnishments through rigorous research and coordination with tax authorities.
This is not a general accounting role. You operate within defined U.S. tax workflows, managing specific case queues and delivering measurable resolution outputs. Best suited for professionals who thrive in structured, detail-oriented environments and value the precision required to navigate federal and state tax compliance.
YOU’RE LIKELY A STRONG FIT IF YOU HAVE- 2–5 years of experience specifically in U.S. tax resolution, tax compliance, or payroll tax support.
- Hands-on responsibility for resolving IRS notices, audits, liens, levies, and wage garnishments.
- Working knowledge of U.S. payroll tax processes and federal/state tax regulations.
- Experience operating within offshore delivery models with documented reporting and review cycles.
- Willingness to work night shift (8:00 PM–5:00 AM PHT) to align with U.S. business hours and comply with WFH requirements.
- Bachelor’s degree in Accounting, Finance, or Taxation.
- Experience using U.S.-specific tax resolution software or advanced Excel reporting.
- Proven track record of direct communication with IRS or state tax agencies.
RESPONSIBILITY PILLARS
Tax Case Resolution You own the lifecycle of tax discrepancies, moving cases from initial notice to final compliance.- Investigate IRS, state, and local tax notices for assigned accounts.
- Resolve outstanding tax liabilities, including liens, levies, and garnishments.
- Recommend solutions based on root-cause research of tax issues.
- Coordinate with internal teams and tax authorities to address complex matters.
- Support the resolution of payroll-specific tax discrepancies.
- Maintain rigorous documentation and audit trails for all case resolutions.
ABOUT THE COMPANY
A U.S.-based technology organization provides human capital management and payroll software solutions to a wide range of business clients. Known for maintaining high regulatory standards and long-term service contracts, offshore teams operate with structured handoffs, defined queues, and predictable review cycles.
WHAT THIS ROLE GIVES YOU (VALUE + PAY)
Benefits of GOTEAM Accelerate Your Personal Growth- Company-provided laptop + second monitor
- Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents via salary deduction
- ₱1M life insurance coverage
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
- Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
- 5 service incentive leave (SIL) days after your first work anniversary
- Salary loan access (post-regularization)
- Employee discounts, raffles, and Day-1 welcome gift
- Opportunity to win a trip to Bali through company programs
- Join GoTeam Cares volunteer programs
- ₱10,000 referral bonus + Opportunity to win a trip to Bali
- Monthly gratitude events, team dinners, and leadership talks
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
OUR HIRING PROCESS
What Happens After You Click “Apply” When you click “Apply,” you’ll be taken to Multiplai Interview Room. Our AI-powered, self-guided interview experience is designed to be fair, flexible, and stress-free.
What you’ll need:
- Stable internet connection
- Desktop or laptop
- Headset
You’ll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, one of our recruiters will follow up with next steps.
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