Customer Service Representative - Manila
Remote Raven Manila Full-time
Customer Service Representative – Premium Electrical Services | $5/hr | Remote
Join a premium residential and commercial electrical services team as a Customer Service Representative (CSR). Be the first point of contact for customers, guiding them with professionalism, care, and confidence from the initial call through to scheduled appointments.
- Rate: $5/hr
- Setup: 100% Remote
- Schedule: US Time Zone | Full-Time
- Position Summary
You’ll play a key role in representing our client’s premium brand.
- Key Responsibilities
- Answer inbound calls from potential and existing customers
- Make outbound follow-up calls to warm leads and inquiries
- Explain premium electrical services and offerings with confidence
- Convert inquiries into scheduled service appointments
- Accurately document interactions, lead status, and outcomes in CRM
- Identify and filter quality leads from cold/non-converting ones
- Support customer satisfaction follow-ups and post-service communication
- Qualifications & Requirements
- Proficient in English (verbal & written) with excellent phone presence
- Previous customer service, call center, or dispatch experience
- Experience in electrical, HVAC, plumbing, or home service industries a plus
- Familiarity with CRM systems and call-tracking software
- Knowledge of ServiceTitan is a strong advantage
- Proficient in Microsoft Word, Excel, and general office software
- Highly organized with the ability to manage multiple tasks under pressure
- What We Offer
- Competitive hourly rate: $5/hr
- 100% remote, work from anywhere
- Opportunity to support a premium US-based service company
- Full-time, stable role with growth potential
- How to Apply
Send your resume to [email protected] with subject line: Customer Service Representative Applicant | JobStreet | [Your Name]
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