Project Manager/Operations Manager
Lead technical projects that transform customer communications while ensuring seamless delivery and stakeholder success.
Job Overview
Drive impactful projects at the intersection of technology and customer experience! We are looking for a Project Manager with strong technical expertise in telephony and contact center systems to lead high-value projects, manage key stakeholders, and ensure seamless project delivery from start to finish.
Key Responsibilities- Lead and manage end-to-end customer projects focused on telephony and contact center systems
- Serve as the primary point of contact between customers, technical teams, and stakeholders
- Oversee project planning, execution, timelines, and deliverables to ensure successful outcomes
- Provide technical guidance and confirm that solutions meet customer requirements
- Manage operational aspects in parallel with project delivery
- Drive effective communication, risk management, and timely problem resolution
Requirements
Qualifications- Strong technical IT background, ideally within telephony or contact center systems
- Proven experience in managing projects with high-level stakeholders
- Solid understanding of both project management and operations management
- Excellent leadership, communication, and problem-solving skills
Benefits
Why Join Us?
Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years!)
Work with an innovative company delivering cutting-edge solutions across multiple industries
Lead a team in a fast-paced, high-growth environment
Competitive salary with opportunities for career advancement
Collaborative, forward-thinking work culture
21 leave credits plus all client-based holidays
HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now!