Operations Director | Pioneer Team - Manila

We are looking for awesome and talented leaders who wants to join our growing team!

RESPONSIBILITIES:

• Will oversee operations to support growth and add to the bottom line of the organization
• Will provide management and oversee all aspects of the business within the site
• Develop annual program plans and goals including objectives, strategies, and specific targets.
• To maintain profit margins and develop internal control systems to ensure accountability
• Will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement and redeployment
• Review financial information and adjust operational budgets to promote profitability.
• Manage the budget allocated for given region, distributing resources to where they are needed.
• Oversees and ensures that the operations' business continuity and recovery requirements are met through regular review of business-related reports and initiatives
• Manages client relations by providing reporting services to client representatives regarding operational performance
• Review staff performance, provide training, and determine additional staffing needs in region.
• Report business activities in region to superiors and make recommendations for improvements
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Develop, manage, and motivate a strong, effective management team.
• Align staff and all other resources to achieve programmatic objectives efficiently and effectively.
• Support development of program policies, rules, protocols, handbooks, and forms for all program components.
• Revise and formulate policies and promote their implementation.
• Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site and agency’s overall goals.
• Monitor client databases and other performance tracking tools
• Ensures an effective, responsive relationship of Operations Team and Clients may it be internal or external; both collaborative in nature and strong in character to implement change
• Coordinates closely with other division/department heads to ensure efficient and effective implementation of all administrative and Operations services.
• Upgrade personal knowledge of call center technology and make improvement recommendations.

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph
• Send a message to 09178246345 | 09178656287 (Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig