Service Coordinator | Hybrid | Night Shift | Up to PHP25K | Weekends Off

Keep Properties Running Smoothly-Be the Backbone of Real Estate Operations

As a Service Coordinator, you'll manage work orders, coordinate vendors, and ensure timely service delivery across property operations-keeping everything aligned from request to completion.

This role plays a key part in maintaining efficient property management workflows and client satisfaction. Build a long-term global career with Emapta, where top 1% talent supports international real estate operations in a fast-paced, service-driven environment.

Job Overview

Salary: PHP 25,000

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Hybrid work arrangement
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Must be able to work night shift (PH time)
• Minimum 2-3 years of work experience in customer support (maintenance-related roles are an advantage)
• Excellent organizational skills
• Ability to multitask effectively
• Detail-oriented and able to work independently with minimal supervision
• Excellent English communication skills, both written and oral
• Confident in relaying questions or concerns in a professional setting
• High comfort level with technology, especially web-based software like Google Workspace, Service Fusion, and Zendesk

• Work with Philippines- and Chicago-based personnel to understand the company's lines of business
• Field and review all incoming work orders, process dispatch requests, and assign them to appropriate team members and technicians
• Coordinate with vendor partners to schedule work and follow up on details and completion updates
• Create and add work orders to field technicians' dispatch queues
• Communicate with property managers and customers regarding scheduled work and provide follow-up updates
• Conduct daily morning dispatch reviews and adjust schedules based on technician availability
• Field and review incoming estimate requests and additional work recommendations
• Ensure estimates are completed by the onshore team and submitted on time
• Follow up with Association Boards and Community Managers on estimate approvals or changes
• Perform other tasks as assigned

Streamlining Property Management with Reliable Service Coordination About the Client

With a commitment to service quality and operational excellence, our client continues to support property owners and communities across their portfolio.

Join the Top 1% Talent. A better career. A better life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.