Senior BPM Associate (Healthcare Voice) - ref. z21317123

Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.

Duties/Responsibilities:

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in the primary payor systems
• Ensure highest level of customer service on every call
• Maintain a comprehensive understanding of the covered plan benefits
• Perform other duties as assigned or necessary

• High school degree required
• At least 2 years experience in healthcare claims operations or related healthcare call center environment
• Knowledge of Medicare/Medicare Advantage plans an advantage
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving skills
• Basic understanding of MS Office applications, especially Word and Excel