Team Lead - Customer Experience Specialist (Dental services or Healthcare)
Eclaro Business Solutions Incorporated Quezon City
Job Description
Responsibilities:
- Supervise and coach a team of front-line associates focused on assisting customers with our dental
- Work with the QA team to audit and deliver actionable agent feedback, identifying gaps in process and
- Monitor real-time capacity coverage and partner with the Workforce Capacity team to ensure timely
- Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional
- Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency,
- When faced with problems, you use non-standard approaches and root cause analysis to independently
- Demonstrates an understanding of data and uses analysis to positively impact your area of ownership.
- Foster a positive, collaborative team environment that prioritizes customer experiences and operational
Robinsons Land CorporationQuezon City
Assistant Customer Experience (CX) Manager
The Assistant Customer Experience (CX) Manager supports the development, implementation, and continuous improvement of customer experience standards across assigned office buildings. The role helps ensure...
AuxMakati, 11 km from Quezon City
and are looking for a highly articulate Customer Experience Specialist who thrives on ownership, precision, and thoughtful problem-solving.
This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both Zendesk...
SutherlandMandaluyong, 8 km from Quezon City
Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility...